Who we are
This website is owned and operated by Fast Trak Ltd, a company registered in the UK with company number 05245682. Established in 2005, we are a family-owned business and have been trading from Manchester, UK since 2005.
Our registered office and warehouse are located at:
Fast Trak Ltd
Unit G Ennis Close
Roundthorn Industrial Estate Manchester
Telephone: 0161 945 7238
We are committed to protecting and respecting your privacy
How your information is collected
We obtain information about you when you use our website, for example, when you contact us about products and services, when you register an account with us or when you place an order with us.
Types of information that we collect
The personal information we collect can include your name, address, telephone number, email address, IP address, and information regarding which pages are accessed by you and when.
If you place an order with us and choose to pay by card, your card information is not processed or stored by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
How your information is used
We may use your information to:
- process an order you have placed
- seek your views or comments on the services we provide
- notify you of changes to our services
- send you communications which you have requested and that may be of interest to you. These may include information about new ranges or offers
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
The lawful basis for processing your personal data to fulfil orders is a contract basis as laid out in the General Data Protection Regulation (GDPR)
The lawful basis for processing your personal data for marketing emails is a consent basis as laid out in the GDPR. You have the right to withdraw your consent at any time, you can do this by contacting us using the contact details above or by using the “UNSUBSCRIBE” link in any marketing email that we send to you.
Who can access to your information
We will not sell or rent your information to third parties. All information collected is only used for the purposes of our business activities.
Third party service providers
We may pass selected information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of fulfilling our contract and providing services to you on our behalf (for example we will pass your address to our courier so that they can deliver your goods). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Rest assured that we will not release your information to third parties beyond the Fast Trak Ltd requirements unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are paying for your order via our website, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We operate an opt-in service for all marketing activities. You can opt-in to this on our website using the “SUBSCRIBE TO NEWSLETTER” option. If you do not want to receive direct marketing communications from us about new product ranges or promotions please do not enter your email address or click the subscribe button.
We will not contact you for marketing purposes unless you have given your consent. You can change your marketing preferences at any time by contacting us.
You have rights under the GDPR:
- to access your personal data
to be provided with information about how your personal data is processed
- to have your personal data corrected
- to have your personal data erased in certain circumstances
to object to or restrict how your personal data is processed
to have your personal data transferred to yourself or to another business in certain circumstances.
You also have the right to lodge a complaint with a supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO). You can contact the ICO via the ICO website: https://ico.org.uk
Alternatively, you can call the ICO helpline on 0303 123 1113.
You can access and update your information If you change your email address, or if any of the other information we hold about you is inaccurate or out of date, please email us at: firstname.lastname@example.org or write to us at:
Fast Trak Ltd Unit G Ennis Close Roundthorn Industrial Estate Manchester M23 9LE
Alternatively, you can telephone us on 0161 945 7238.
Once we receive your information, we make our best effort to ensure its security on our systems. Where you have chosen a password which enables you to access certain parts of our websites, this is stored in an encrypted format and you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Fast Trak Ltd does not conduct any automated profiling or automated decision making.
- Enable the functionality of the website such as the shopping cart
- Collect data about how our website is used.
- Collect analytical data about our website (Google Analytics).
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
Review of this policy
We keep this Policy under regular review. This Policy was last updated in October 2020.